FREQUENTLY ASKED QUESTIONS
At Kavya Enterprises, we offer a wide range of toys to suit every child's interests and developmental needs. Our collection includes educational toys, action figures, dolls, puzzles, arts and crafts, and more. We carefully select our products to ensure they are both fun and safe for kids of all ages.
Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your shipment. You can use this tracking number on our courier’s website to check the status of your delivery. If you have any issues or questions about your order, feel free to contact our customer service team.
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so there is a limited window for making changes or cancellations. Once an order is in the shipping process, we may not be able to modify or cancel it. If that happens, you can return the item following our return policy.
We want you to be completely satisfied with your purchase. If you need to return an item, please contact our customer service team within 30 days of receiving your order. Items must be returned in their original condition and packaging. We will provide you with instructions on how to return the item and process your refund or exchange.
Yes, we offer gift wrapping services for a small additional fee. During checkout, you can select the gift wrapping option and provide any special instructions or messages you'd like included. We’ll make sure your gift looks beautiful and is ready to impress!